Procedure

We want to hear from you – what we’re doing well and what we can do better. You can contact us in any of the following ways:

Email: landsurv.info@gov.ky

Telephone: 345‐244‐3420

In-Person: Lands & Survey Department, Government Administration Building (Grand Cayman) and Cayman Brac

Online form (optional): If you prefer, you may use our Compliments & Complaints Forms.

What to Include

Please share:

• Your name and the best way to contact you.
• What happened, when, where (include reference numbers if you have them).
• What outcome you’re hoping for.

What we will do

• Acknowledge your compliment or complaint within two (2) business days.
• Investigate and respond within 20 business days. If it will take longer, we’ll let you know why and give you a new date.
• Use your feedback to recognize staff or improve our services.

If you're Not Satisfied

If you’re unhappy with our response, you can ask for an internal review by a senior officer who was not involved in the original decision. If the matter is still unresolved after our internal review, you may escalate it to the Chief Officer, Ministry of Planning, Lands, Agriculture, Housing & Infrastructure (PLAHI) or an independent review of how we handled your complaint.

How to escalate to the Chief Officer

Email: ministry.pahi@gov.ky

Post Attention Cheif Officer: Ministry PLAHI, 5th Floor, Government Administration Building,133 Elgin Avenue Box 107 Grand Cayman KY1‐9000

Include your name and contact details our reference number if known, a brief summary of what happened, the outcome you’re seeking and why you believe the matter remains unresolved. We will fully cooperate with the Ministry’s review and implement any recommendations they make

Whats out of Scope

This page is for service feedback. The following have separate processes

• Freedom of Information (FOI) Request.
• Appeals or matters before the courts.
• Complaints about other public authorities (please contact them directly or the Ombudsman if unresolved).